FAQ's

Need to Find Out More?

At CMB Financial Services, we’re happy to explain anything to you over the phone. Alternatively, browse our FAQ for more information.

Application Process

  • How do I start the application with CMB Financial Services?

    Visit our 'Apply Online' section and complete the form. Our team will contact you within hours to proceed with your application. We'll discuss your employment status, financial commitments, and living expenses. Alternatively, call us directly at on 1300 CMB FIN (1300 262 346)

  • Who is eligible to apply at CMB Financial Services?

    We cater for a wide range of clients, ranging from PAYG Employees, Self Employed, Pensioners, First time lends, Start up ABN’s, Credit Impaired clients and No Financials deals. 

  • How quick is the application process?

    Depending on your situation and the promptness in submitting required documents, we often provide approval within 1 business day.

  • Prefer not to apply online?

    No problem. Our team of asset finance specialists are ready to assist you over the phone.

  • What is the duration of loans offered by CMB Financial Services?

    We provide flexible loan terms ranging from 12 months to 7 years.

  • Can CMB Financial Services assist in finding a vehicle?

    Yes, we have partnerships with numerous dealerships to offer you competitive pricing on both new and used vehicles.


  • I have a bad credit history. Can I still apply?

    Absolutely. We assess each application individually and have a diverse panel of lenders to cater to different credit histories.

  • What happens if I've been declined elsewhere?

    It's still worth applying with us. Our broad range of lenders and personalised assessment may provide a positive outcome.

  • Does CMB Financial Services perform credit checks?

    Yes, we conduct credit checks to responsibly assess loan applications. However, a poor credit history doesn't automatically disqualify you. We encourage discussing any credit issues openly.

  • How can I request my credit report?

    You're entitled to a free credit report annually from major credit reporting bodies in Australia. Visit Equifax, Experian, or illion's website for more information.

  • Understanding credit report terms: 'Settlement', 'Default', and 'Closed'.

    • Settlement: Agreement to pay part of the owed amount, with the lender forgiving the remainder.
    • Default: Failure to meet payment obligations.
    • Closed: Full repayment of the owed amount.
  • Improving your credit score tips.

    Regularly pay bills on time, stay on top of loan repayments, clear any defaults, and avoid multiple credit applications in a short period.

Fees and Payments

  • What costs are involved with a loan from CMB Financial Services?

    We charge a loan origination fee, which varies based on the loan type and amount, to cover documentation and processing expenses. This is always included in your loan amount, so you will not have to find additional funds to settle your loan. 

  • How are repayments made?

    We'll set up a convenient repayment schedule aligned with your pay cycle after loan approval. With most lenders, this can be weekly, fortnightly or monthly.

  • What determines my interest rate?

    Interest rates are tailored based on your lending profile, including employment duration, vehicle age, homeownership status, and credit rating.

Security and Privacy

  • How does CMB Financial Services protect my information?

    We use SSL encryption for online security and comply with high data protection standards to ensure your information is safe.


Struggling with Repayments

  • What should I do if I'm having trouble with repayments?

    The best thing to do if you are having difficulty with repayments, is contact the lender your loan is with, and talk to them. Most lenders are willing to assist you with a change in circumstances as long as you get on the front foot and discuss this with them as soon as you are aware of potential repayment issues.

  • Tips for managing repayments effectively.

    Live within your means, budget wisely, track your bills and repayment dates, and don't hesitate to consult a financial advisor if needed.

Contacting CMB Financial Services

  • How can I reach CMB Financial Services?

    For any enquiries or to apply for our services, contact us via telephone at 1300 CMB FIN (1300 262 346)  or email at enquiries@cmbfin.com.au

  • Making a complaint.

    We value your feedback and are committed to improving our services. If you have a complaint, please contact us directly to resolve the issue.


    For detailed policies and more information, visit our website or contact our support team.

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